Privacy Policy for A Touch of Love Home Care LLC

Effective Date: February 22, 2024

Last Updated: October 29, 2026

Introduction

A Touch of Love Home Care LLC ("we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect, use, and share in the course of providing home care services. This Privacy Policy explains how we handle the personal information of our clients, their families, and visitors to our website www.atouchoflovehomecare.com.

Information We Collect

We collect information that helps us provide our services effectively and responsibly. This information includes, but is not limited to:

Personal Identification Information: Names, addresses, phone numbers, email addresses, and other contact information.
Health Information: Medical histories, treatment records, and other health-related information necessary for providing personalized care.
Payment Information: Credit card details, billing addresses, and insurance information for payment processing.
Website Usage Information: Information about how you use our website, including cookies and similar technologies.

How We Use Your Information

The information we collect is used to:

Provide, operate, and manage our home care services.
Communicate with clients, families, and necessary healthcare providers.
Process payments and insurance claims.
Improve our services and website functionality.
Comply with legal obligations and regulatory requirements.

Sharing and Disclosure

We may share your information with:

Healthcare providers as necessary for providing care.
Third-party service providers for payment processing and operational support. This does not include sharing mobile phone numbers or text messaging opt-in data for marketing purposes (see Text Messaging below).
Legal and regulatory authorities, when required by law.

We do not share your personal information with third parties for their own marketing or promotional purposes.

Text Messaging (SMS)

If you opt in to receive text messages from A Touch of Love Home Care LLC, we collect your mobile phone number and your consent to receive texts. We use this information only to send the messages you agreed to receive. If you check the non-marketing box, these are messages about your care inquiry, in-home assessment and appointment reminders, caregiver and care updates, and requests to review our service. If you separately check the marketing box, these may also include special offers, discounts, and service updates.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out at any time by replying STOP to (860) 606-4647. For help, reply HELP, email ssmith@atouchoflovehomecare.com or call (203) 927-7543. Message and data rates may apply. Message frequency varies. See our Terms of Service at https://www.atouchoflovehomecare.com/terms for our full Text Messaging Terms.

Data Security

We implement physical, technical, and administrative measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Object to the processing of your personal information in certain circumstances.
Request the deletion of your personal information, subject to legal and operational constraints.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without proper parental consent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

ssmith@atouchoflovehomecare.com

A Touch of Love Home Care LLC, 386 Main St, 2nd Floor, Middletown, CT 06457. Phone (203) 927-7543.