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Terms of Service

A Touch of Love Home Care LLC

Effective Date: October 28, 2026

Last Updated: October 29, 2026

These Terms of Service ("Terms") apply to your use of our website, https://www.atouchoflovehomecare.com, and to the text messages we send. "We," "us," and "our" mean A Touch of Love Home Care LLC. By using our website or opting in to our text messages, you agree to these Terms.

1. Who We Are

A Touch of Love Home Care LLC is a non-medical in-home care agency serving families in Connecticut. We are registered, insured and bonded. Connecticut Department of Consumer Protection (DCP) Homemaker-Companion Agency registration HCA.0001432.

Office: 386 Main St, 2nd Floor, Middletown, CT 06457

Phone: (203) 927-7543

Email: ssmith@atouchoflovehomecare.com

2. Text Messaging (SMS) Terms

Business name. A Touch of Love Home Care LLC. All text messages in this program are sent by A Touch of Love Home Care LLC from (860) 606-4647. We do not send texts under any other business name.

Messages you can expect. There are two separate, optional consent boxes on our website forms. You choose either, both or neither.

Non-marketing messages (if you check the non-marketing box):

  • Your care inquiry, including follow-up on a request you submitted to us

  • In-home assessment and appointment confirmations and reminders

  • Caregiver and care updates, such as scheduling and caregiver visit changes

  • Requests to review our service after you have worked with us

Marketing messages (only if you separately check the marketing box):

  • Special offers, discounts, and service updates

How you opt in. You opt in by checking one or both of the optional, unchecked text message consent boxes on one of our website forms, or by giving us verbal or written consent. Consent to receive text messages is not a condition of receiving any service from us, and you do not need to opt in to become a client. You must be 18 years of age or older to opt in to receive text messages from A Touch of Love Home Care LLC.

You can cancel the SMS service at any time. Just text "STOP" to (860) 606-4647. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. You may also reply START to opt back in.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at ssmith@atouchoflovehomecare.com or (203) 927-7543.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your inquiry, appointments and care schedule. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: https://www.atouchoflovehomecare.com/privacy-policy

Not for emergencies. Our text messages are not monitored around the clock for emergencies. In an emergency, call 911.

Changes. We may change these SMS terms from time to time. Changes take effect when posted on this page.

3. Using Our Website

  • Our website is provided for general information about our services. We work to keep it accurate and current, but we do not guarantee that all information is complete or error free.

  • Please use the website only for lawful purposes. Do not attempt to interfere with the website or submit false information through our forms.

  • The text, photos, logos and other content on this website belong to A Touch of Love Home Care LLC or are used with permission. Please do not copy or reuse them without our written permission.

  • Our website may link to other websites. We are not responsible for the content or practices of those websites.

4. No Medical Advice

A Touch of Love Home Care provides non-medical in-home care only. Information on our website, in our blog, podcast, guidebooks and text messages is for general information. It is not medical advice and does not replace the advice of a doctor, nurse or other qualified health professional. Always talk with a qualified health professional about medical questions. In an emergency, call 911.

5. Services

Care services are provided under a separate written client service agreement. If anything in that agreement conflicts with these Terms, the client service agreement controls.

6. Limitation of Liability

To the extent allowed by law, A Touch of Love Home Care LLC is not liable for any indirect or consequential damages that result from your use of this website or from delayed or undelivered text messages.

7. Governing Law

These Terms are governed by the laws of the State of Connecticut.

8. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and change the "Last Updated" date above.

9. Contact Us

A Touch of Love Home Care LLC

386 Main St, 2nd Floor, Middletown, CT 06457

Phone: (203) 927-7543

Email: ssmith@atouchoflovehomecare.com

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